Any products, except where listed below, may be returned to us at any time within 28 days of receipt. Please advise us via our email if you wish to return a product quoting your order number. We will advise you of the returns address and issue a full refund within 7 days after we have received the returned product. All refunds will be made back to the payment card which was used to pay for the original order. Please note that you are liable for the product until this product has been received by us. We are not responsible for items lost or damaged in the post. All products returned to us must be returned as sold with all of the original packaging, tags and accessories. We cannot refund any postage or packaging for unwanted products.
Your rights to return the goods to us will not apply in the following circumstances:
To any personalised items and made to order items, including for the avoidance of doubt our personalised and made to order alphabet cushions, except where we have made an error or the item is faulty.
If we deem that you have not taken reasonable care of the goods whilst in your possession.
Underwear, teething items and jewellery cannot be returned for hygiene reasons.
Where items have not been returned with their original packaging, accessories and tags.
Where items have been opened and where relevant the seal has been opened.
Where the product has been used, worn or washed.
We do not offer an exchange service via the post. If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per this return policy.
Where you have received a wrong product please email us at firstname.lastname@example.org and we will rectify this as soon as possible.
Where an order is faulty please advise us as to the fault, your order number, name and address. Please also advise us whether you seek a refund or replacement. Please return this product with its packaging, accessories and tags to us within 30 days of receipt. We will not accept returns of items where there is evidence that washing/tumble drying/ironing instructions have not been adhered to.
Please note that the colour of our products may vary from that displayed on our website. You order is place at your own risk.