TERMS & CONDITIONS
This website is owned by Bumble and Hive Limited (herein referred to as BAH), a company registered in Scotland. Our registered office is The Manse, 14 Lugton Road, Dunlop, Kilmarnock, Scotland, KA3 4AW. Our Company Registration Number is SC659986.
Our contact details are as follows:
Bumble and Hive Limited
14 Lugton Road
Email address: email@example.com
Telephone number: 07528828482
These terms and conditions apply to the use of this website at www.bumbleandhive.co.uk By accessing this website and/or placing an order, you agree to be bound by the following terms and conditions (herein after referred to as Terms). These Terms apply to all users of this site. Throughout the site, the terms “we”, “us” and “our” refer to BAH. Please read all of these Terms before using our website as you will be bound by these. If you are not agreeable to these Terms then you may not access this website or use any of our services.
Please note that these Terms may change from time to time. Please ensure that you check this page before ordering from us. Your continued access to this website following any amendments to these Terms will constitute as an acceptance of those amendments.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We deem you to place an order with us via our online checkout process. An order acknowledgement will be sent to you by email detailing the products you have ordered. Our acceptance of an order takes place when we dispatch an order to you. When we dispatch the order to you a contract will be made with you even if payment has been processed immediately except where you have cancelled your order for any reason or where we have not accepted your order.
Orders may be refused in the following circumstances:
Where we do not have a product available.
If you do not meet any of our eligibility criteria as set out in these Terms.
If there has been a pricing or product error.
If the order is to be delivered outside of the United Kingdom. We do not deliver outside of the United Kingdom.
If we deem that your order for a personalised product contains inappropriate content.
Where your order is for commercial use.
Where we have not be able to obtain authorisation for your payment.
We accept most major cards including Visa, MasterCard, Visa Debit, Switch/Maestro. We are unable to accept payment via cheque.
Where applicable, all prices include VAT at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.
We will deliver the products ordered by you to the address which you give when you make your order. We offer a gifting service whereby we will send a product to a recipient at an address stated by you. If any of these details are wrong we will not be liable for any items which have not been received. Where you require your item to be sent to a different address after it has been returned initially there will be charge for this postage. Please note that we do not deliver outside of the United Kingdom.
If you do not receive any products ordered by you within 7 days, except where explicitly stated on our website that there is a longer delivery period, of the date on which you ordered them, we shall have no liability to you unless you notify us by email at firstname.lastname@example.org of the problem within 10 days of the date on which you ordered products.
Please note that some remote areas of the United Kingdom may not be covered by our normal delivery services and as such we may have to contact you in relation to any extra postal charges.
Some of our items are sent to you directly from our suppliers and therefore goods may be delivered to you at different times and separately.
Please note that some of our products may take between 2-4 weeks to delver to you, this is clearly marked within each relevant item listing.
You have the right to cancel this contract within 14 days of making an order without giving any reason. This does not apply to goods which have been personalised, including for the avoidance of doubt our personalised alphabet cushions; we do not accept cancellations for personalised goods. The cancellation period will expire after 14 days from the day on which you (or your representative) acquire physical possession of the goods supplied. Please note this cancellation deadline as we will not be able to cancel your order once the cancellation period has expired. To exercise the right to cancel, you must inform us of your intention to cancel this contract by emailing us at email@example.com.
We may reserve the right to refuse a full reimbursement where there is any loss in the value of any goods supplied if the loss is due to the unnecessary handling by you and where the seal is broken on goods where it is required for health protection and hygiene reasons.
We will make the reimbursement, including delivery costs, 14 days after the day we receive back from you any goods supplied or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction. Please return goods in its original packaging with tags and accessories to The Manse, 14 Lugton Road, Dunlop, Kilmarnock, Scotland, KA3 4AW.
Please note that the item is your responsibility until this reaches us and we cannot be held responsible if the item is damaged or lost in the post.
SECTION 6-RETURN POLICY
Any products, except where listed below, may be returned to us at any time within 28 days of receipt. Please advise us via our email if you wish to return a product quoting your order number. We will advise you of the returns address and issue a full refund within 7 days after we have received the returned product. All refunds will be made back to the payment card which was used to pay for the original order. Please note that you are liable for the product until this product has been received by us. We are not responsible for items lost or damaged in the post. All products returned to us must be returned as sold with all of the original packaging, tags and accessories. We cannot refund any postage or packaging for unwanted products.
Your rights to return the goods to us will not apply in the following circumstances:
To any personalised items and made to order items, including for the avoidance of doubt our personalised alphabet cushions, except where we have made an error or the item is faulty.
If we deem that you have not taken reasonable care of the goods whilst in your possession.
Underwear, teething items and jewellery cannot be returned for hygiene reasons.
Where items have not been returned with their original packaging, accessories and tags.
Where items have been opened and where relevant the seal has been opened.
Where the product has been used, worn or washed.
We do not offer an exchange service via the post. If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per this return policy.
Where you have received a wrong product please email us at firstname.lastname@example.org and we will rectify this as soon as possible.
Where an order is faulty please advise us as to the fault, your order number, name and address. Please also advise us whether you seek a refund or replacement. Please return this product with its packaging, accessories and tags to us within 30 days of receipt. We will not accept returns of items where there is evidence that washing/tumble drying/ironing instructions have not been adhered to.
Please note that the colour of our products may vary from that displayed on our website. You order is place at your own risk.
Whilst we strive to ensure that the information on our website is correct we do not warrant the accuracy and completeness of the material on this website. We alter material on this website both to our products and to the pricing at any time and without any notice to you. You expressly agree that your use of, or inability to use, this website is at your sole risk. This website and all the products and services delivered to you through this website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
It is possible that some of the products listed on our site may be incorrectly priced. Where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will normally either contact you for instructions before dispatching the product or cancel your order and notify you of such cancellation.
We use reasonable endeavours to make sure that the content of the website is accurate, although this cannot be guaranteed. We shall not be liable to any person for any loss or damage which may come from the use of any of the information within this website. To the extent permitted by applicable law, we disclaim all warranties, Terms, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by any person arising out of, or in connection with these Terms.
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, directors, employees, consultants, agents and affiliates.
SECTION 9-USE OF WEBSITE
You must not use for any of the following activities:
To transmit or distribute a virus, Trojan, worm or logic bomb.
For any fraudulent activity.
In connection with any criminal activity or unlawful act.
To transmit any material which is illegal, in any way offensive or defamatory.
In breach of copyright, trademark, confidence or privacy.
To send Spam.
www.bumbleandhive.co.uk do not sell goods to people under the age of 18.
SECTION 11-YOUR ACCOUNT
You are responsible for all of your account information. You accept responsibility for all activities that occur under your account. We shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
SECTION 12-INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, trademarks and copyright for all material on the website is owned by or licensed to us. You may use any of the information within www.bumbleandhive.co.uk for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes.
SECTION 13-DISPUTE RESOLUTION
Should you have any dispute, please email us at email@example.com.
In the event that any provision of these Terms are deemed to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. This shall not affect the validity and enforceability of any other remaining Terms.
SECTION 15-TRANSFER OF RIGHTS AND OBLIGATIONS
This contract is binding between you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these Terms, without our prior consent.
SECTION 16-JURISDICTION AND LAW
This website, the content within it and any contract resulting from using it are governed by and construed in accordance with the Laws of Scotland and will be subject to the exclusive jurisdiction of the Scottish Courts. All contracts will be conducted in the English language.